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Knowledge base
Fractal ID
Getting Started
9
Who is Fractal and what is Fractal ID?
What is the benefit of Fractal ID?
Why does KYC matter?
What is the difference between my ID and DID?
Will I receive emails or other communication from Fractal?
See all 9 articles
Personal Information
7
What types of identification documents do you accept?
What should I do if I don't have any accepted identification document?
How do I make sure the quality of my ID document is good enough?
What happens if my ID document can't be read automatically?
Which page of my passport should I upload?
See all 7 articles
Liveness selfie
3
Why do I have to take a liveness selfie?
What should I do if I see a "liveness error" screen?
What should I do, if I can't successfully pass liveness detection?
Proof of address
7
Why do I need to provide my Proof of Address?
What are the requirements for an acceptable Proof of Address?
What are acceptable types of Proof of Addresses?
What should I do if I can't provide a Proof of Address confirming my current residency?
Why can't I provide my Identification Document as a Proof of Address?
See all 7 articles
Wallet check
2
Can I enter multiple wallet addresses?
Can I enter other than ETH, BIT, ERC20 wallet addresses?
After verification
4
Where can I see the status of my verification?
How does Fractal get in touch with me if there are any doubts regarding my verification?
What should I do if Fractal asks me to take further action on my verification?
Do I have direct access to all services after my verification is successfully completed?
Fractal Wallet
Fractal Wallet
6
What is Fractal Wallet?
Where can I download the Fractal Wallet?
What is a credential?
How do I earn $FCL?
How do I transfer $FCL to another address or sell my $FCL rewards?
See all 6 articles
Legal
Data Privacy
9
How is Fractal making sure my data is protected?
What rights do I have regarding my data?
What should I do if I want my data to be deleted?
Who has access to my data?
Is Fractal compliant with the GDPR?
See all 9 articles
Fractal Protocol
Fractal Protocol
6
What is the Fractal Protocol?
How can I get started?
When will the FCL token be tradable?
How do I receive FCL tokens? What is minting?
What is being recorded by the wallet?
See all 6 articles
Developer
Developer
4
Where can I find updates on what the engineering team is building at the moment?
Where can I find the documentation for integrating Fractal ID?
Does Fractal ID have a sandbox environment?
How can I get access to Fractal ID’s API?
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Help Desk Software
by Freshdesk Support Desk