Personal Information

What types of identification documents do you accept?
Passport (preferred) and National ID are accepted for all levels. Drivers licenses and resident permits are accepted for some levels.
Thu, 24 Mar, 2022 at 2:24 PM
What should I do if I don't have any accepted identification document?
Compliance regulations establish a list of accepted identification documents which have to be necessarily submitted for KYC purposes. The passport is always...
Thu, 24 Mar, 2022 at 2:24 PM
How do I make sure the quality of my ID document is good enough?
All personal information and your picture on the ID document should be clearly identifiable and all edges of the ID document should be visible.
Thu, 24 Mar, 2022 at 2:24 PM
What happens if my ID document can't be read automatically?
If your document couldn't be read automatically, you'll be asked to enter your personal data manually. 
Thu, 24 Mar, 2022 at 2:24 PM
Which page of my passport should I upload?
The uploaded passport page should state the following data: a photo of the document's bearer, Full Name, Date of Birth, and the Document Number. Usuall...
Thu, 24 Mar, 2022 at 2:24 PM
What should I do if my ID document's issuing country isn't listed as a selectable option?
Please write an email to support@fractal.id or reach out to us on our support chat and we'll be glad to help you!
Thu, 24 Mar, 2022 at 2:24 PM
How should a selfie with an ID document look like?
You should make sure to take a picture of yourself holding the same identification document provided as your proof of identity. Both your face and the ID do...
Thu, 24 Mar, 2022 at 2:24 PM
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