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Who is Fractal and what is Fractal ID?
What is the benefit of Fractal ID?
Why does KYC matter?
What is the difference between my ID and DID?
Will I receive emails or other communication from Fractal?
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What types of identification documents do you accept?
What should I do if I don't have any accepted identification document?
How do I make sure the quality of my ID document is good enough?
What happens if my ID document can't be read automatically?
Which page of my passport should I upload?
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Why do I have to take a liveness selfie?
What should I do if I see a "liveness error" screen?
What should I do, if I can't successfully pass liveness detection?
Proof of address
Why do I need to provide my Proof of Address?
What are the requirements for an acceptable Proof of Address?
What are acceptable types of Proof of Addresses?
What should I do if I can't provide a Proof of Address confirming my current residency?
Why can't I provide my Identification Document as a Proof of Address?
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Can I enter multiple wallet addresses?
Can I enter other than ETH, BIT, ERC20 wallet addresses?
Where can I see the status of my verification?
How does Fractal get in touch with me if there are any doubts regarding my verification?
What should I do if Fractal asks me to take further action on my verification?
Do I have direct access to all services after my verification is successfully completed?
Help Desk Software
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